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Help Table of Contents
SLE - Service Level Entrys
Module SLE
Datafields
| Name | Helptext Description | Data Type | Len | Codetable |
|---|---|---|---|---|
| BUSSEC | Business sector | Text | 2 | BUSTXT |
| TRNCLS | Transaction class | Text | 3 | TRNCLS |
| CHA | Medium | Text | 3 | CORTYP |
| PRCTIM | Processing time | Numeric | 3 | |
| SLATIM | SLA limit | Numeric | 4 | |
| RELTIM | Release time | Numeric | 3 | |
| BUFTIM | Buffer time | Numeric | 3 | |
| CUTTIM | Cut-off time | Text | 5 | |
| SLAINR | INR of the relevant SLA record | Text | 8 | |
| INR | Internal Unique ID | Text | 8 | |
| SLADAY | SLA Days Limit | Numeric | 1 | |
| ETGEXTKEY | Entitygroup | Text | 8 |
Datafield Description and Properties
Datafield BUSSEC Business sector
The business sector to which the Service Level Agreement is to apply.
Datafield TRNCLS Transaction class
Type of transaction
Datafield CHA Medium
This field contains the medium to which the Service Level Agreement is to apply.
Datafield PRCTIM Processing time
This field contains the value for the processing time and contains the time specified by the bank for processing, i.e. the time required by a bank staff member / verifier for capture / release.
Datafield SLATIM SLA limit
This field indicates the value for the SLA Limit and thus contains the maximum duration of an order, i.e. specifically until the customer receives feedback (as a rule, in the form of correspondence) on his order. The content of the field must be greater than the sum total of processing time and the manager's processing time.
Datafield RELTIM Release time
This field indicates the time in minutes required for a release.
Datafield BUFTIM Buffer time
This field contains the value for the buffer time and shows when an order is to be converted from normal ('green') to warning ('yellow') This field serves to inform the user as early as possible about the possible violation of an SLA.
Datafield CUTTIM Cut-off time
This field indicates the value for the cut-off time and thus contains the time at which the daily processing cut-off is to be made, in other words, all orders received after the defined cut-off time will only be available for processing on the following business day.
Datafield SLAINR INR of the relevant SLA record
Internal ID of the related Service Level Agreement record.
Datafield INR Internal Unique ID
Unique internal ID of a record within the table. The INR is a text field, which is created by retrieving the next valid entry from the counter of this table. The field INR is used to enable links from other tables to this table.
For contractdata the INR also links the two tables xxD and xxT as associated entries hold the same INR.
Datafield ETGEXTKEY Entitygroup
This field holds the external key of the owning entity group to identify the logical owner of this entry. This field is filled automatically during insert and is used as filter when accessing the database. Without special implementation only entries of the currently active entity group are visible to the user.
Datafield SLADAY SLA Days Limit
Default value for the SLA limit defined in the system configuration.
It contains the maximum duration of an order, i.e. specifically until the customer receives feedback (as a rule, in the form of correspondence) on his order.
