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en:app:020cor:070ovs:010pty:2150dbasla
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Help Adding a Service Level Agreement
Transaction DBASLA
This transaction is used to create a Service Level Agreement.
Detailed information about this static data system can be found under “Maintaining Service Level Agreements”.
Transaction Panels
Service Level Agreement
Datafields
| Datafield | Description |
|---|---|
| Key of Service Level Agreement | cf Appendix A, Table SLA field EXTKEY |
| Name of Service Level Agreement | cf Appendix A, Table SLA field NAM |
| Processing time (standard value) | This field indicates the standard value defined in the system configuration for the processing time and contains the time stipulated by the bank for processing, i.e. the time required by a bank staff member / verifier for capture / release. |
| Cut-off time (standard value) | This field contains the standard value defined in the system configuration for the cut-off time and thus contains the point in time at which the daily processing cut-off is to be made. In other words, all orders received after the defined cut-off time will only be available for processing on the following business day. |
| Buffer time (standard value) | This field contains the standard value defined in the system configuration for the buffer time and indicates when an order is to be converted from normal ('green') to warning ('yellow') This field serves to inform the user as early as possible about the possible violation of an SLA. |
| SLA Limit (standard value) | This field indicates the default value for the SLA limit defined in the system configuration and thus contains the maximum duration of an order, i.e. specifically until the customer receives feedback (as a rule, in the form of correspondence) on his order. The content of the field must be greater than the sum total of processing time and the manager's processing time. |
| Manager processing time (standard value) | This field indicates the standard value defined in the system configuration for the manager processing time and contains the time required by the managers for technical processing of the order, specifically until the services for the release (REL bzw. FIN ) have been settled. |
| Business sector | In this field, a Service Level Agreement (SLA) may be defined at business sector level . |
| Transaction class | In this field, a Service Level Agreement (SLA) may be defined for certain transaction classes . There are four transaction classes: Openings, amendments, document presentations and utilizations, and others. |
| Processing time | This field contains the time stipulated by the bank for processing, i.e. the time required by a bank staff member / verifier for capture / release. |
| SLA limit | This field contains the maximum duration of an order, i.e. specifically until the customer receives feedback (as a rule, in the form of correspondence) on his order. The content of the field must be greater than the sum total of processing time and the manager's processing time. |
| Buffer time | This field is used to define when an order is to be switched from normal (“green”) to warning ('yellow') and serves to inform the user as early as possible about an SLA potentially being endangered. |
| Cut-off time | The 'Cut-off time' field indicates the point in time at which the daily processing cut is carried out. This means that all orders received after the defined cut-off time will only be available for processing on the following business day. |
en/app/020cor/070ovs/010pty/2150dbasla.txt · Last modified: 2022/07/25 09:45 by mm
